Troubleshooting FAQ

Operating problems..

Q:   A Red cross or yellow triangle is displayed?

A:   Find out more here.

Q:   The screen does not display channel processing?

A:   Turn off all Touchscreen keys. These override the SEL key channel view.

Q:   The SEL keys do not work?

A:   Make sure you are not in the MIXRACK, SURFACE or NAME & COLOUR or GANGING screen.

Q:   The faders do not control the mix?

A:   Make sure you have selected the correct MIX. The current mix is displayed in the bottom left of the TouchScreen. To return to the main mix press the current MIX key off or press any MIX key twice. Use the ROUTING screen to check that the mix is not set for Sends on Rotaries.

Q:   The mic preamp is noisy (hiss)?

A:   If you have PAD switched in and GAIN turned up very high then turn back GAIN and switch PAD out. You can read the gain dB value before doing this and reset it again afterwards.

Q:   The preamp 48V switch does not work?

A:   Press and hold the 48V switch or button for 1 second.  There is a built-in delay to protect the switch from accidental operation.

Q:   Some Surface strips are blank?

A:   These have not been assigned.  Go to SURFACE / Strip Setup.

Q:   The FX sends do not work?

A:   These may have been set for Sends on Rotaries.  Use the FX send master (not return) MIX to view all its channel sends.

Q:   There is no headphones audio at the Surface?

A:   Check that the Port A MixRack to Surface audio link is correctly connected.

Q:   The Signal Generator does not work?

A:   The generator is muted while Talkback is active.  If you have set the latched option then turn TALK off while using the generator.

Q:   The DCA faders cannot be moved?

A:   The DCA is set for Mute Group operation.  Go to the Surface / ROUTING screen with SEL active for the DCA master and change the DCA Fader to 0dB setting.

Q:  The Meter red PK! lights flash with low signal reading?

A:   The Peak indicators are multi-point sensing so can display a peak anywhere within the signal chain. For example it could indicate the Preamp peaking while the channel output signal level is held low by heavy use of the Compressor and no Make-up Gain used to compensate.

Q:   The Meter red PK! lights flash with no signal reading ?

A:   If you notice the occasional PK! indicator flash, or you hear clicks then check that the Audio Clock Source is correctly set in the Surface / MixRack Setup / Mixer Pref / Audio Sync screen.

Q:  Port B channels 33-64 are missing from the SLAVE console when FOH/Monitor systems are linked using ACE ?

A:   Check the SLAVE iLive Port B ACE Mode option is correctly set.

Q:  Scene recall does not work correctly ?

A:   Check the channel Safes settings. Check that you do not have more than 100 full (Store All) Scenes. If you do then delete those you do not need to free up memory.