{% extends 'site.html' %} {% block title %}{{ LANG.VIEW_TICKET_ID|replace({'%id%':ticket.code}) }}{% endblock %} {% block content %}
{{ LANG.VIEW_TICKET_ID|replace({'%id%':ticket.code}) }}
{{ ticket.subject }}
{{ LANG.CREATED }}: {{ displayDate(ticket.date) }}       {{ LANG.UPDATED }}: {{ displayDate(ticket.last_update) }}
{{ LANG.DEPARTMENT }}
{{ ticket.department }}
{{ LANG.STATUS }}
{{ ticket_status[ticket.status] }}
{{ LANG.PRIORITY }}
{{ ticket.priority }}
{% if error_msg != '' %}{{ error_message(error_msg) }}{% endif %} {% if ticket.status == 'Closed' %}{{ error_message(LANG.TICKET_IS_CLOSED) }}{% endif %} {% if ticket.status != 'Closed' or settings.ticket_reopen %}
{% set foo = {'0': ticket.id, '1':'reply'} %}
{{ LANG.YOUR_MESSAGE }}
{% if settings.ticket_attachment == 1 %}
{{ LANG.ATTACHMENTS }}

{% endif %}
{% endif %} {% if params[1] == 'sent' %}{{ success_message(LANG.YOUR_REPLY_SENT) }}{% endif %} {% for messages in messages %}
{% if messages.customer == 1 %} {{ ticket.fullname }} {{ LANG.USER }} {% else %} {% if settings.hide_staff == 1 %} {{ settings.site_name }} {{ LANG.STAFF }} {% else %} {{ messages.name }} {{ LANG.STAFF }} {% endif %} {% endif %}
{{ LANG.POSTED_ON }} : {{ displayDate(messages.date) }}
{{ messages.message|nl2br }} {% if messages.attachments.total != 0 %} {% set attachlink = {'0': messages.ticket_id, '1':'attachment', '2': messages.attachments.id, '3': messages.id} %}
{{ LANG.ATTACHMENTS }}
{{ messages.attachments.name }} ({{ messages.attachments.filesize }})
{% endif %}
{% endfor %} {% set foo = {'0': ticket.id, '1':'#page#'} %} {{ ticketpaginator(total_pages,page,getUrl('view_tickets','ticket', foo)) }} {% endblock %}