How to upgrade from one release of nService to another
- Please
see changes.htm.
Upgrade HD2 data
- Copy \Inetput\wwwroot\nService3\Help\upgrade_hd2.hds
to \hd2\webroot\script\folder.
- Open
it up in Help Desk Studio. Correct the data source settings if needed.
- Select
Debug | Start to run the script.
- Point
your browser to http://nservice3_website/Admin/EncryptOldPwdPage.aspx to
encrypt all passwords.
- Log on
to nService 3 web interface to check if the data has been copied over. Set
up routing rules if necessary.
Upgrade Perfect Tracker 7 Help Desk data
- Please
upgrade your Perfect Tracker 7 to Help Desk Server 2 first and then
upgrade from HD2 to nService3.
Upgrade Perfect Tracker 6 Help Desk data
- Copy \Inetput\wwwroot\nService3\Help\upgrade_pt6hd.hds
to \pt6\script\folder.
- Open
it up in Perfect Tracker 6 Studio. Correct the data source settings if
needed.
- Select
Debug | Start to run the script.
- Point
your browser to http://nservice3_website/Admin/EncryptOldPwdPage.aspx to
encrypt all passwords.
- Log on
to nService 3 web interface to check if the data has been copied over. Set
up routing rules if necessary.